Refund Policy

This policy explains how refunds work for paid Custavere plans, sold by Haultech Management LLC through our online reseller Paddle.com, the Merchant of Record for our orders. Please also read our Terms of Service.

30-day money-back guarantee

If you are not satisfied with a paid Custavere plan, you can request a full refund within 30 days of your order date. This applies to new subscriptions and to renewals.

How to request a refund

• Visit paddle.net — Paddle's buyer support site — and look up your order using the email address you purchased with; or
• email us at support@custavere.com from the address on your account, and we will help you.

Refunds are processed by Paddle back to your original payment method. Once a refund is processed, your paid features continue until the end of the refunded period unless you ask us to end them sooner.

Cancelling instead

You can cancel a subscription at any time from Settings → Plan → Manage billing. Cancelling stops future renewals; you keep your paid features until the end of the current paid period. Cancelling is separate from a refund — if you also want money back for the current period, request a refund as described above.

Questions

Email support@custavere.com or write to Haultech Management LLC, 675 Mansell Rd, Suite 115, Roswell, GA 30076, United States.