Privacy Policy

This policy explains what information Custavere (https://custavere.com) collects, how it is used, who helps us process it, and the choices you have. Custavere is operated by Haultech Management LLC ("we", "us"), 675 Mansell Rd, Suite 115, Roswell, GA 30076, United States. Custavere is currently offered as a private beta in the United States. Please also read our Terms of Service.

Information you provide

• Account information: your name, email address and password. Passwords are handled by our sign-in provider in hashed form and are not readable by us.
• Items and belongings you record, and notes you add to them.
• Receipts, photos, PDFs and other documents you upload or photograph in the app.
• Extracted document information: details read from your documents — for example store, product, prices, dates, reference or serial numbers and names — that you review and save.
• Reminders you create or accept, and your reminder email preference.
• "Where did I put it?" entries: descriptions you type about where you placed something (for example "top kitchen drawer").
• Save My Money records: refunds, returns, rebates, subscription charges and amounts you mark as recovered.
• Feedback and support information: your message, a category, the page you were on, the app version and the time, plus anything you email to us. Feedback does not automatically include your documents, extracted text or photos.

Custavere does not require sensitive information. However, documents you choose to upload may contain it — for example medical, financial, insurance, government identification or other personal information. See "Sensitive documents" below.

Information collected automatically

• Device and request information that accompanies normal web requests, such as IP address, browser and device type, and request times. This may be processed by our hosting and service providers.
• Account and session information needed to keep you signed in.
• Time zone: your device's time zone name (for example America/New_York), saved to your account so reminders arrive at the right local time.
• AI usage counts per hour, used to enforce usage limits and prevent abuse.
• Reminder delivery status for email reminders (for example sent, failed or skipped).
• Operational and server logs used to run, secure and troubleshoot the service.

Custavere does not collect precise GPS or device location. "Where did I put it?" locations are descriptions you type yourself — they are not GPS tracking.

Browser storage, cookies and tracking

Custavere uses your browser's local storage to keep your sign-in session. The production app currently has no advertising pixels, no behavioral advertising trackers and no marketing analytics platform.

How we use information

• To provide and maintain Custavere, and to store and organize your information.
• To read documents you submit and suggest details for you to confirm. Nothing is saved until you save it.
• To answer your Ask Custavere questions using your own saved records.
• To create and deliver reminders you asked for.
• To calculate Save My Money totals.
• For sign-in, account security, abuse prevention and AI usage limits.
• To provide customer support, troubleshoot problems and improve reliability.

We do not use your information for advertising.

AI processing

Custavere uses artificial intelligence features. Requests are sent from Custavere to Lovable's AI services, which pass them to OpenAI for processing:

• Reading documents: the images and PDFs you upload, and any note you type with them, are sent for AI processing.
• Ask Custavere: your question and relevant saved Custavere records are sent so the AI can answer using your own information.
• "Where did I put it?": the sentence you enter may be processed by AI.

Custavere asks for these requests not to be stored as conversations on the provider's side. However, we cannot independently verify how long OpenAI or Lovable may keep request content — for example for abuse monitoring, security or legal purposes — or confirm any special zero-retention arrangement. Their handling is governed by their own terms and policies; see OpenAI's policies and Lovable's privacy policy. AI results can be wrong; details it is unsure about are marked "Please confirm".

Service providers

• Lovable / Lovable Cloud — application infrastructure, hosting, database, sign-in, private file storage, scheduled jobs and email delivery. Parts of Lovable Cloud run on Supabase technology, and the application is served using Cloudflare infrastructure.
• OpenAI, accessed through Lovable's AI services — AI processing as described above.
• Paddle — our Merchant of Record for paid plans: payment processing, subscription management, tax compliance and invoicing (see "Payments").
• Google Fonts — the lettering used on the website (see below).

These providers process information as needed to provide their services to us, and may keep their own operational and security logs under their own terms and legal obligations.

Google Fonts

The Custavere website currently loads its fonts directly from Google's servers. This means your browser makes requests to Google that may include your IP address and browser/request information. Your Custavere account records are not sent to Google through these requests.

Where information is stored

The project's database configuration identifies its primary production region as AWS us-east-1 — US East (Northern Virginia). Uploaded files are kept in private project storage. Service providers (such as AI, email and hosting providers) may process information in other locations under their own arrangements.

How long we keep information

• We keep your account information while your account is active, unless you delete it.
• You can delete individual records, delete all your saved data, or delete your account. Deleting records removes the associated app records and files through Custavere's deletion process; deleting an item also removes its files, reminders and Save My Money records.
• Deleting your account removes your sign-in, profile, items, files, reminders, locations, Save My Money records, AI usage counts and reminder delivery records.
• Feedback you sent may be kept after account deletion with its link to your account removed.
• Temporary links Custavere creates to open your files expire after about five minutes.

Our service providers may keep backups, security logs or operational records according to their own policies, contracts and legal obligations. We cannot currently state specific retention periods for those.

No sale of information or advertising

Custavere does not currently sell your personal information, send your uploaded information to advertisers, use your uploads for advertising, or use cross-context behavioral advertising.

Security

• Information travels between your device and Custavere over HTTPS connections.
• Accounts require sign-in, and passwords are hashed by our sign-in provider.
• Database access rules restrict each record to the account that created it.
• Uploaded files are kept in private storage and opened through short-lived links.
• Private credentials are kept on the server, not in the app you download to your browser.
• Uploads are checked for file type and size.

No system is perfectly secure, and we cannot guarantee absolute security.

Sensitive documents

Please consider how sensitive information is before uploading it. Custavere can technically accept documents containing medical, financial, government-ID, insurance or other sensitive information, but it is a personal organization tool — not a medical-record service, a financial institution, or a certified vault for regulated identity documents — and it does not provide any special regulatory protection for such documents.

Payments

Paid Custavere plans are sold through our online reseller Paddle.com. Paddle is the Merchant of Record for our orders: when you buy a plan, Paddle collects your payment, processes your payment-card information, handles tax compliance and invoicing, and manages billing, cancellation and refund requests. Your payment-card details go to Paddle — Custavere never sees or stores them. Paddle's handling of your information is governed by Paddle's privacy policy.

Custavere receives from Paddle the information needed to run your plan — for example your email address, the plan you bought, its status and renewal dates — and uses it to provide the paid features and to connect billing questions to your account.

Legal basis for processing

We process your information on these bases:

• Contract performance: to provide the service you signed up for — storing your records, reading your documents, answering your questions and delivering your reminders.
• Legitimate interests: to keep the service secure, prevent abuse, enforce usage limits, troubleshoot problems and improve reliability.
• Consent: where you choose to turn something on, such as reminder emails; you can withdraw it at any time in Settings.
• Legal obligation: where the law requires it, including tax and accounting records handled with Paddle as Merchant of Record.

Your choices and controls

• View and edit your saved information in the app.
• Delete individual items, reminders, locations and Save My Money records.
• Delete all saved data from Settings.
• Delete your account from Settings.
• Export your account information as a JSON file from Settings. The export currently does not include the full raw text read from your documents.
• Reminder emails: turn them on or off in Settings. The link in reminder emails opens Custavere Settings, where you can turn them off.
• Contact us at support@custavere.com.

Privacy requests

For privacy questions or requests, email support@custavere.com or write to:
Haultech Management LLC
675 Mansell Rd, Suite 115
Roswell, GA 30076
United States

Age requirement

Custavere is intended only for people aged 18 or older.

Changes to this policy

We may update this policy. The "Last updated" date at the top shows the latest version. We may communicate material changes through the service or other appropriate means.